Dj-Media tools doesn't support Youtube neither vimeo video links

Hello

I'm trying to make a Vido Gallery Grid but this component send me a message: "the video link is not supported"
I have tried with several video urls from vimeo and youtube.

Thanks for your help

Jose

webnueva.rshecc.es

Answers

  • Hello Jose, please make sure you have latest version installed. If this error occurs in the latest version then please contact us via helpdesk https://dj-extensions.com/support-center providing us with your website address, back-end login details and ftp access, so we can investigate this issue. Cheers.
  • Hi Jose

    Was the problem resolved by installing the latest version? I'm having the same issue.

    Susan
  • Hi Susan, which version do you use? The issues were below 2.6.1 version . Since then all works fine.
  • Hi Tomasz

    Thanks for the quick response. I've got version 2.6.1 installed.
  • and still the issues? it was fixed https://dj-extensions.com/changelog/dj-mediatools/ver-2-6-1, anyway if you have this version and you're our customer, please contact us directly at feedback@dj-extensions.com with your website credentials (including FTP) and we'll check it.
  • Will do. Thanks
  • Hello,
    I have DJ-EXTENSIONS 2.7.1 in my website, but it doesn't accept URL from youtube. It doesn't even accept the previous Youtube URLs added to video gallery!
  • Hi, please contact us via feedback@dj-extensions.com with details about your site (administrator url + access) and we'll check it. It's not a normal behaviour and we need to check it.
  • Hi, I have the same problem and I installed it on my template version 2.4.1:

    How can I do the Update to version that corrects this problem?

    Thanks
  • Hi,
    Follow this article to update your extension: https://dj-extensions.com/faq/general-faq/how-to-update-joomla-extensions
    or update it via Update Manager: https://dj-extensions.com/faq/general-faq/how-to-update-extension-using-update-manager
    if your subscription for DJ-MediaTools expired, you can simply follow this tutorial to renew it with 25% discount: https://dj-extensions.com/faq/general-faq/how-to-extend-your-subscription and then update it to most recent version.
  • Hello Tomasz, thanks for the quick response.

    Unfortunately my subscription has expired, the version of Dj-Medialtools works correctly, except for that problem.

    Then the problem was there even when my membership was active.

    In these case, your support should not guarantee the proper functioning of the products that consumer have purchased?
  • Hello, once the issue was identified (due to youtube change) we have performed the update with a fix. We can not anticipate the changes so we need to react to them once they happen. If your subscription was active when the version 2.6.1 was released with the fix (https://dj-extensions.com/changelog/dj-mediatools/ver-2-6-1) and you did not make it update, please contact us via helpdesk and I will provide you with the latest version of your active subscription at the time. Cheers
  • Tomasz said:

    Hello, once the issue was identified (due to youtube change) we have performed the update with a fix. We can not anticipate the changes so we need to react to them once they happen. If your subscription was active when the version 2.6.1 was released with the fix (https://dj-extensions.com/changelog/dj-mediatools/ver-2-6-1) and you did not make it update, please contact us via helpdesk and I will provide you with the latest version of your active subscription at the time. Cheers


    I just renewed the subscription. Now the youtube videos are loaded successfully, however, only those who are free (not protected). If I try to put a youtube link to a video that is protected (and I need this), the component writes me the same error in the previous version...
  • Hello Thragen,

    you probably mean "private" not "protected" youtube video. The private video can't be embedded, so this is correct behaviour. You should change privacy to "unlisted" to be able to embed such videos. However once you share the link to your unlisted video it can be shared by anyone and anyone how knows the link can also embed it on his own website.
    https://support.google.com/youtube/answer/157177

    If you looking for video service which allows to embed videos ONLY on your website then you can consider to use Vimeo or Wistia instead of Youtube. DJ-MediaTools supports videos from both mentioned video providers.
    https://vimeo.com/upgrade
    https://wistia.com/pricing

    Best
    Szymon
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